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Terms & Conditions / Privacy Policy

Last Revised January 2022

The following are terms and conditions (the “Terms of Service”) of a legal agreement between you and Ecuador in your Hands LLC. By accessing, browsing, and/or using this website at (the “Site”) you acknowledge that you have read, understood, and agree to comply with and be bound by the Terms of Service and to comply with all applicable laws and regulations (the “Agreement”). If you do not agree to these terms, do not use this Site.

Description of the Services

Ecuador in your Hands provides our customers with online access to purchase certain Ecuadorian products, including but not limited to, fresh cut flowers, preserved flower, chocolate, coffee, fine alpaca garments, and fine straw hats. You may access our selection of Ecuadorian products through our website and domains, including, and all subdomains, webpages, and country level domain variants. We refer to all of these as our “Services.”

User Submitted Content

Any information you submit or upload to the Site, such as those relating to your account, profile, etc., created by you (“Your Content”) is your sole responsibility. This means that you, and not us, are entirely responsible for all of Your Content that you upload, post, link to, email, transmit or otherwise make available via the Services. You further agree to not intentionally provide false or misleading information on the Service. You are prohibited from uploading or transmitting to or from this Service any unlawful, threatening, libelous, defamatory, or inflammatory material, or any other material that could give rise to any civil or criminal liability under the law.

Allergy Disclaimer

We do not assume responsibility for products, purchased through the Site, which cause allergic reactions of any kind. If you purchase, use, and/or consume any such product, you agree that you do so at your own risk and that we will have no liability based on such purchase, use, and/or consumption. Materials on this Site are for reference purposes only and are not intended to substitute for advice given by a doctor.


All payments for products, purchased through the Site, are made through a third-party payment processor, such as but not limited to, PayPal or Stripe. As such, the third-party payment processor’s terms and conditions, privacy policy, etc., will apply, and it is your responsibility to read any such terms or policies. We will not process your order(s) until the third-party payment processor notifies us that the full payment has been received and the transaction is complete. All payment issues with the third-party payment processor, such as but not limited to, account cancellations, denials, or holds on your account are your sole responsibility.


Ecuador in your Hands takes great pride in the quality of our products and services.

Perishable products

As a family owned and operated business we understand the importance of customer satisfaction, word of mouth and repeat business. To ensure 100% customer satisfaction, Ecuador in your Hands guarantees to use the freshest available seasonal blooms and quality product in all our flowers. To further assist in what we recognize is a highly personal purchase, our qualified team can also provide expert floral advice upon request, to ensure the most desired and appropriate end-product is delivered. 

In order to process a product substitution or refund it is a must to send clear pictures of the product with its packing (card board & plastic sleeve) so that we can show our grower/supplier what has happened and correct it immediately for future shipments.

Nonperishable products

International sales are final. A refund is only accepted if the customer receives different goods to those ordered by the buyer. In this case the buyer must notify Ecuador in your Hands within 24 hours of receipt.

Ecuador in your Hands sends all merchandise in perfect condition. Everything is packaged according to safety standards and will arrive in perfect condition under normal conditions. In the event of loss or damage during the delivery process, the shipping company insurance will cover the costs (when it applies), thereby freeing Ecuador in your Hands from all liability.

By purchasing or otherwise using the Services, you agree that you have read our Refund Policy, that you understand our Refund Policy, and that you consent to the terms and conditions of our Refund Policy.


Your orders will be delivered through one of our delivery partners, DHL, FedEx or UPS.

We are not responsible for any delays in delivery due to an incorrect delivery address. After your order is placed, any changes to the delivery address may only be accomplished through our delivery partners. We are not responsible for any additional charges therefrom.

Deliveries do not require a signature. Moreover, our delivery partners may, in their sole discretion, leave products at the delivery address without obtaining a signature prior to delivery. However, if delivery is not possible, our delivery partners may attempt to redeliver the products at a later date or time, or may hold the products at their location. We are not responsible for any delays or additional charges that may result.

We assume no responsibility if the delivered product(s) is damaged due to being left outside in the heat, rain, etc., or if the package is stolen after being delivered to the correct delivery address.

All of our products are imported from Ecuador and subject to inspection by U.S. Customs and Border Protection. We assume no responsibility if the delivered product(s) is delayed or damaged during inspection by U.S. Customs and Border Protection.

Taxes are based on prevailing rates in the recipient’s delivery area.

We do not guarantee delivery of products at a specific time of the day. However, our delivery partners will attempt to make deliveries before noon in the recipient’s time zone.

Perishable products delivered within the contiguous United States will be delivered within 5 – 7 business days from the order date and non-perishable products within 5 – 10 business (as they are handmade products), via Standard Delivery. Deliveries to Alaska and Hawaii may take a couple of extra days from the order date.

Deliveries are made from Monday through Friday.

By purchasing or otherwise using the Services, you agree that you have read our Delivery Policy, that you understand our Delivery Policy, and that you consent to the terms and conditions of our Delivery Policy.

Changes to Services and Agreement

We expressly reserve the right to, at any time and from time to time, modify, suspend, or discontinue the Services or any parts thereof at our sole discretion.

We expressly reserve the right to make changes to this Agreement, at any time and from time to time, as the Services change. Your continued use of the Services after a change to this Agreement constitutes your acceptance of the changes to this Agreement. If you do not agree to be bound by this Agreement, as modified, you must terminate your use of the Services immediately. It is your responsibility to review, from time to time, the most current version of this Agreement.

Force Majeure

Any failure or delay in performance by either party shall be excused if and to the extent caused by an Act of God (fire, flood, earthquake, volcano, storm, hurricane or other natural disaster), war or civil disorder, invasion, act of foreign enemies, hostilities, terrorism, riots, government actions, airport closure, lockout or interruption or failure of electricity of network service, or other cause beyond the reasonable control of the parties.